Privacy Policy

Quanzhou Honglinkai New Material Co., Ltd. ("HLK," "we," "us," or "our") operates the website hlknasalstrips.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site.

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit an inquiry or contact form (name, email, company, phone, message)
• Request a quotation or samples
• Subscribe to our newsletter

We also automatically collect certain technical data: IP address, browser type, pages visited, and time spent on the site via standard server logs. When you submit an inquiry, we also record the submission page URL, referrer, UTM parameters, Google Ads click id (gclid), and locale, so we can understand which page or campaign the inquiry relates to.

Please do not include sensitive health information in an inquiry.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotations
• Process sample requests and orders
• Send relevant product updates and industry insights (only if opted in)
• Improve our website and customer service
• Comply with legal obligations

3. Lawful Basis for Processing

We process personal data only where we have a lawful basis under the GDPR:

• Inquiries, quotations, samples and orders. The steps we take at your request before you enter into a contract with us, together with our legitimate interest in answering you and preparing a quotation (Article 6(1)(b) and Article 6(1)(f)). This is why the inquiry form asks you to tick a box: it confirms you have read this policy and agree that we may use your details to respond to your inquiry. It is not a marketing opt-in, and it does not affect your ability to reach us by email at any time.
• Analytics cookies. Your consent, given through the cookie consent banner (Article 6(1)(a)). If you decline, no analytics cookies are set.
• Product updates and industry insights by email. Your separate opt-in (Article 6(1)(a)). You can unsubscribe from any message we send.
• Legal obligations. Where we are required to keep records by law (Article 6(1)(c)).

If you have confirmed the inquiry form on an earlier visit, we remember that choice on your device so the box is already ticked when you return, and you can untick it at any time. If this policy changes, we ask you again.

4. Data Sharing and Service Providers

We do not sell, trade, or rent your personal information to third parties. We use service providers only to operate the Site and answer your inquiry:

• Cloudflare hosts the Site and provides security and delivery functions.
• Supabase hosts the unified CRM where inquiry records are stored for sales follow-up.
• Resend delivers our inquiry notification emails.
• Google Analytics measures site use, but only after you allow analytics.

If you choose to contact us by WhatsApp or email, those services process your message under their own privacy practices.

5. Data Retention and Protection

We keep business inquiry records for up to 2 years to follow up on requests, samples, and orders, subject to applicable statutory retention obligations. You may request earlier deletion at any time where permitted by law.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent, where processing is based on your consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at salesmanager@hlktape.com.

7. Cookies

Our Site uses essential local storage for basic functionality, such as remembering your analytics choice and your privacy-policy acknowledgement. Optional Google Analytics 4 (GA4) is used to understand how visitors use the Site and improve it.

The GA4 script and analytics cookies are activated only after you click “Allow analytics”. If you reject analytics, no GA4 script is loaded, GA4 cookies are removed where possible, and your browsing experience is unaffected. You can change the choice at any time through the “Privacy choices” control, and you may also clear or block cookies through your browser settings. Google's own privacy policy applies to data processed by Google Analytics: policies.google.com/privacy.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact

For privacy-related inquiries: salesmanager@hlktape.com.